STP Help Center
Quick Answer
Purchase tickets through the STP website as early as possible. Many performances sell out before show day.
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Full Answer
Tickets are available online through the STP website. Purchasing in advance provides the best seat selection and helps avoid disappointment if a performance reaches capacity. Limited tickets may be available at the door for select performances, but availability cannot be guaranteed.
After purchasing, keep your confirmation email available until you arrive at the theater.
Helpful Tips
Purchase early for the best seating.
Watch your email for confirmation and event updates.
Verify the performance date and time before arriving.
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Can I exchange my tickets?
Do I need to print my ticket?
Who needs a ticket?
Quick Answer
Doors typically open 30 minutes before the scheduled performance.
Full Answer
Opening the doors 30 minutes before showtime allows guests to park, purchase concessions, locate their seats, and enjoy a relaxed start to the evening. Some special events may use different schedules, so always check your event confirmation.
Helpful Tips
Arrive early for the best experience.
Visit concessions before the show if possible.
Large audiences may require extra parking time.
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How early should I arrive?
Where should I park?
What happens if I arrive late?
Quick Answer
Plan to arrive approximately 30 minutes before your performance begins.
Full Answer
Early arrival provides time for parking, ticket scanning, finding your seats, and visiting concessions before the performance starts. Late seating may be delayed to avoid disrupting performers and guests.
Helpful Tips
Sold-out performances may require additional parking time.
Keep your ticket confirmation accessible.
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What time do the doors open?
What happens if I arrive late?
Quick Answer
Late arrivals may be seated during an appropriate break in the performance.
Full Answer
To preserve the experience for performers and the audience, late arrivals may need to wait briefly before entering the auditorium. Our Front of House volunteers will assist you as quickly as possible.
Helpful Tips
Allow extra travel time.
Contact STP if an emergency delays your arrival.
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How early should I arrive?
Quick Answer
Parking is available on-site, with overflow parking used for selected events when needed.
Full Answer
Most performances offer convenient on-site parking. For high-attendance events, additional overflow parking information will be communicated on the event page or in pre-show communications.
Helpful Tips
Follow volunteer parking attendants when present.
Accessible parking is available.
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Accessible seating
How early should I arrive?
Quick Answer
Please refer to STP's current ticket exchange and refund policy.
Full Answer
Ticket policies occasionally change based on ticketing platform and production requirements. This article should always reflect the current published STP policy.
Helpful Tips
Contact the Box Office if you have questions.
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How do I purchase tickets?
Quick Answer
Photography, video recording, and audio recording are not permitted unless specifically authorized.
Full Answer
Out of respect for licensing agreements, performers, and other guests, recording performances is generally prohibited.
Helpful Tips
Please silence mobile devices before the performance begins.
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Are digital recordings available?
Quick Answer
Concessions are typically available before performances and during intermission.
Full Answer
Concession offerings vary by production and season. Please follow posted guidance regarding food and beverages inside the auditorium.
Helpful Tips
Visit before the show to avoid intermission lines.
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Can I bring outside food?
Quick Answer
Many STP productions include an opportunity to meet cast members after the performance.
Full Answer
Following the performance, cast members typically complete backstage responsibilities before greeting guests. Specific meet-and-greet opportunities may vary by production.
Helpful Tips
Please follow staff directions after the performance.
Related Articles
Performance policies
Quick Answer
Most STP productions are designed to be enjoyed by families.
Full Answer
Individual productions may contain themes or material best suited for certain age groups. We encourage parents to review each production's description before purchasing tickets.
Helpful Tips
Contact STP if you have questions about a specific production.
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Purchase tickets