STP Help Center

Quick AnswerPurchase tickets through the STP website as early as possible. Many performances sell out before show day.Ready to purchase?👉 View Current Performances & Purchase TicketsFull AnswerTickets are available online through the STP website. Purchasing in advance provides the best seat selection and helps avoid disappointment if a performance reaches capacity. Limited tickets may be available at the door for select performances, but availability cannot be guaranteed.After purchasing, keep your confirmation email available until you arrive at the theater.Helpful TipsPurchase early for the best seating.Watch your email for confirmation and event updates.Verify the performance date and time before arriving.Related ArticlesCan I exchange my tickets?Do I need to print my ticket?Who needs a ticket?

Quick AnswerDoors typically open 30 minutes before the scheduled performance.Full AnswerOpening the doors 30 minutes before showtime allows guests to park, purchase concessions, locate their seats, and enjoy a relaxed start to the evening. Some special events may use different schedules, so always check your event confirmation.Helpful TipsArrive early for the best experience.Visit concessions before the show if possible.Large audiences may require extra parking time.Related ArticlesHow early should I arrive?Where should I park?What happens if I arrive late?

Quick AnswerPlan to arrive approximately 30 minutes before your performance begins.Full AnswerEarly arrival provides time for parking, ticket scanning, finding your seats, and visiting concessions before the performance starts. Late seating may be delayed to avoid disrupting performers and guests.Helpful TipsSold-out performances may require additional parking time.Keep your ticket confirmation accessible.Related ArticlesWhat time do the doors open?What happens if I arrive late?

Quick AnswerLate arrivals may be seated during an appropriate break in the performance.Full AnswerTo preserve the experience for performers and the audience, late arrivals may need to wait briefly before entering the auditorium. Our Front of House volunteers will assist you as quickly as possible.Helpful TipsAllow extra travel time.Contact STP if an emergency delays your arrival.Related ArticlesHow early should I arrive?

Quick AnswerParking is available on-site, with overflow parking used for selected events when needed.Full AnswerMost performances offer convenient on-site parking. For high-attendance events, additional overflow parking information will be communicated on the event page or in pre-show communications.Helpful TipsFollow volunteer parking attendants when present.Accessible parking is available.Related ArticlesAccessible seatingHow early should I arrive?

Quick AnswerPlease refer to STP's current ticket exchange and refund policy.Full AnswerTicket policies occasionally change based on ticketing platform and production requirements. This article should always reflect the current published STP policy.Helpful TipsContact the Box Office if you have questions.Related ArticlesHow do I purchase tickets?

Quick AnswerPhotography, video recording, and audio recording are not permitted unless specifically authorized.Full AnswerOut of respect for licensing agreements, performers, and other guests, recording performances is generally prohibited.Helpful TipsPlease silence mobile devices before the performance begins.Related ArticlesAre digital recordings available?

Quick AnswerConcessions are typically available before performances and during intermission.Full AnswerConcession offerings vary by production and season. Please follow posted guidance regarding food and beverages inside the auditorium.Helpful TipsVisit before the show to avoid intermission lines.Related ArticlesCan I bring outside food?

Quick AnswerMany STP productions include an opportunity to meet cast members after the performance.Full AnswerFollowing the performance, cast members typically complete backstage responsibilities before greeting guests. Specific meet-and-greet opportunities may vary by production.Helpful TipsPlease follow staff directions after the performance.Related ArticlesPerformance policies

Quick AnswerMost STP productions are designed to be enjoyed by families.Full AnswerIndividual productions may contain themes or material best suited for certain age groups. We encourage parents to review each production's description before purchasing tickets.Helpful TipsContact STP if you have questions about a specific production.Related ArticlesPurchase tickets